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Frequently asked questions

Can I change plans later?

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, you'll receive credit toward future billing.

What happens if I exceed my bandwidth limit?

By default, your tours keep working and you're billed $0.10 per GB of overage at the end of your billing cycle. You can also choose to block tours when the limit is reached (no overage charges) in your account settings.

Is the Free tier really free?

Yes! The Free tier is designed for self-hosting. You get all features but need to deploy on your own infrastructure. Perfect for developers and students.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor Stripe.

Do you offer refunds?

Yes, we offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.

What's included in Enterprise?

Enterprise includes unlimited experiences, on-premise deployment options, dedicated support, custom SLA, and can be tailored to your organization's specific needs.

Need a custom solution?

Our Enterprise plan can be customized for museums, corporations, and large organizations.

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